Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL Track with tracking and drop-off without signature. If you prefer delivery by DHL Express an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
You may return the products within 14 days from the delivery date. The products must be packed in the original packaging, without usage marks. Otherwise we reserve the right to refuse the return.
After returning the products under the conditions set out above, you will receive back your money within 7 days from the date of receiving back the package. The shipping cost for returning the products is in your charge.